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Woman’s Cavity Problem a Result of Antacid Intake

by

Laura Chamorro

A large black hole on a front tooth of an elderly man’s mouth was what the dentist saw, and it was the most unusual looking tooth decay ever seen. The man was taking medicine for his heart which he placed under his upper lip instead of under his tongue. These tablets caused that very big hole in his tooth.

Chewable vitamin C tablets, blood pressure pills, and other commonly consumed medicines can cause tooth decay and gum disease, oral medicine experts say. The oral experts state that it’s possible that doctors are ignorant of the side effects or they know about them but don’t tell the patients.

We make dentists know how important it is to ask their patients about medical concerns and medications, says one dentist and pharmacologist at the University of Buffalo. He advises dentists to make careful observations of the medicines and to consider the side effects they may have.

Oral medicine specialists report of the following problems that come with drug intake. Around 20% of patients who take doses of calcium channel blockers for heart conditions also suffer gum swelling. Bacteria get into the gums and causes serious gum disease via open pockets in the gums caused by inflammation. Many of these medicines are widely sold all over the country.

Anti epilepsy drugs and certain amphetamines create similar swelling as well. Massive gum overgrowth is the symptoms of the organ transplant drug known as cyclosporin. The inflammation caused by cyclosporin is similar to that of leukemia.

Hundreds of drug cause dry mouth, which is also a side effect of radiation treatment. Saliva is vital to a healthy mouth, and people who don’t have enough are prone to cavities, excess plaque and fungal infections, and may need topical fluoride treatment. Problems may be so severe that the dentist would often ask doctors to change their prescription to another drug if possible.

The other option in case this is impossible is strict control of plaque and frequent trips to the dentist. You can avoid gum side effects if you just keep your mouth clean at all times, another dentist pointed out. According to him, the absence of plaque would mean that there’s no problem.

He also showed a photograph of a Dilantin patient whose gums were’so swollen only the tips of the front teeth were visible. If you have patients going on Dilantin, getting them to the dentist in 10 days can minimize that condition, by treating gum pockets where bacteria lurks, he advised. Dentists don’t just point to prescription drugs as a problem. Another problem would be over the counter lozenges and cough drops which contain sugar.

He recalls one woman who had new cavities inside her mouth every time. It was a wonder for dentists, since she always brushed regularly and did not eat sweets. Eventually, after the receptionist reported the woman popping pills, it was discovered that the woman sucked on a lot of antacid every day.

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Submitted by: Andrew Rondeau

Every person with an opinion on leadership will dispute the number one quality for leadership as discussed in this article (and my previous articles ruthlessness and fiery temperament), and will submit a range of counter suggestions. The reason for this is that leadership is not an exact science.

It s at best hit and miss.

A characteristic that might make one leader outstanding could make another person a hated dictator. Bill Gates of Microsoft was considered a great leader, yet he was also renowned for his temper tantrums and outbursts.

Gates kept his finger in every single pie in the company and ruled his staff by constant and fierce interrogations which often led them to reverse their opinions and decisions. Control was basic to Gates s nature and his management style.

He had an obsession with detail and with checking up on his staff. Even getting his right hand man, Steve Ballmer, to have his expenses slip signed off by him was part of his tasks. Bill Gates never treated his staff as equals and needed to control every part of the organisation.

If one were to then look at Microsoft as an example of a successful company, which one would need to agree to, and the leader it had through its extreme growth phases then one would say that every successful company needs a leader in the same mould as Bill Gates.

With that conclusion one would say that the number 1 must have quality for leadership would need to be total control over the organisation. No staff member may do anything but follow the leader s say so. Nobody may make one creative move.

Just in case you might think this is an example of an exceptional company with an extraordinary leader then look at Steve Jobs and Apple.

A Harvard study concluded that Steve Jobs is a horrible manager. He believes in the Great Man Theory of Leadership. This is a CEO-centric model of executive power which should be considered outmoded, unsustainable and ineffective.

This is how Steve Jobs rules.

He totally dictates to his staff. He overworks them, underpays them. He shrouds his company in secrecy, treats his employees to tyrannical outbursts and he refuses to listen to customer feedback. His idea of life and business is that regular rules do not apply to him.

Just as an example of Job s hard attitude to his customer he introduced the USB port on the Apple computers well before this technology had many followers. Apple users just had to find external gadgets that had USB connections if they wanted to plug anything into their machine.

Same principle with the hyper thin laptop the Air. No DVD drive anymore. Stop complaining Mr Consumer. It s a beautiful machine, what do you need a DVD drive for. After all everything is now available to download online. There s no doubt that this will happen in the future, but is not a reality as yet.

Here are two dictators. They are inflexible, hard-nosed, lacking in people skills type leaders. Their attitude crosses over into the consumer space. Gates told his consumers they would have to have Internet Explorer and Jobs has been as inflexible in dealing with his customers.

Yet they have built companies from nothing into world leaders becoming extraordinarily wealthy in the process. Yet every leadership manual out there will inform you that these qualities need to be avoided at all cost. They are not what s needed to make an organisation work well.

So what s your view?

What s the number one quality for great leadership?

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Tips for Choosing Bath Towels You’ll Really Love

by

Story@HomeAs much hard work and effort you’ve put into your bathroom, it’s never finished without one most important, almost essential thing. What is that? The bath towel obviously! This thing is more than an insignificant accessory… it’s a vital thing for each and every bathroom on the planet. Your bathroom ought to be as comfortable as could reasonably be expected in each feeling of the word and this includes comfortable bath towels in all shapes and sizes.

You might not feel that picking towels are a big choice. All things considered, how hard can it be to grab two or three towels off the rack in any department store? Well, while it might seem like a basic, simple task, you really need to put a decent amount of thought into your towels. They’re not all made equivalent, after all, and you need to make sure that you get towels that you’re going to love using.

At the point when searching for new towels there are two basic types to pick from – the hand towel and the shower towel. A hand towel is a little towel typically kept near a sink in a bathroom or small separate toilet. It’s only a little convenient towel for your family members or guests to dry their hands on. They make more sense in the little spaces encompassing a sink and are easier to handle than a large bath towel.

Colors and Patterns are two of the things many people notice about towels immediately and they are imperative to your towel buying decision. Most people have some kind of theme in their bathrooms. For a few, it’s a simple color combination; however, others have themes like nautical, dolphins, or sandcastles. For these types of bathrooms, the towels must match the decor or they are going to emerge. If you’ve invested time and cash on redecorating your bathroom then why ruin it by including cheap, color mismatched towels in the room? If you shop clever then an incredible idea is to purchase a towel bundle that has the same shape and style of towel in a several sizes.

Now we can have a look at the bath towel itself. The bath towels come in different shapes and sizes with something to suit each taste and every budget. Beyond what the towels look like, you need to consider what the towels are made of. You need to discover comfortable towels that won’t scratch. For hand towels, this isn’t exactly as a lot of a worry. However, four bath towels, you might need to take a look at the thread count (yes, much the same as bed sheets, towels do have thread count, despite the fact that it’s not always clearly marked). Generally speaking, take the time to explore available options and decide if it is comfortable enough for you.

Purchasing a quality bath towel will also save you cash over the long run. Less expensive shower towels tend to wear quicker – that is they tend to go into disrepair after a few months. You shouldn’t ever compromise when purchasing something personal as a bath towel.

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Story@home is a name synonymous with world class and superior quality home furnishings products. Story@home is a premium Home Furnishing & Home Dcor brand owned by Elite Decor Pvt. Ltd, which is a professionally managed organization dealing in Home Furnishings and Home Dcor products.

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Cyber security enthusiasts, prospective professionals, or just about anyone who has been following cyber security headlines over the last few years, has likely heard iterations of the same story- businesses are unable to recruit the cyber security talent they require, resulting in millions of job openings. The ‘Cyber Security Skills Gap’ is frequently mentioned in the news.

How true are these words? Is the skill gap in cyber security only a myth or a reality? Let us find out more about the cybersecurity skills gaps in this article.

Cyber security career prospects through Myths or Reality

Cybersecurity is multifaceted, and to be competent in this field, each component necessitates a separate set of skills and expertise. Individuals must gain essential skills and knowledge, either through official training or self-development, to be successful in this sector. Many colleges now offer formal degrees and cyber security course online programs.

Cyber security course online from reputed training institutes will provide education aligning with CYBOK ( Cyber security Book of Knowledge). This has become highly essential. CyBok is a handbook that codifies information from textbooks, academic research articles, technical reports, white papers, and standards, putting it all together in one place for practitioners to study and expand their knowledge.

CyBok isn’t the only way to advance in this cyber security career. A prospective cyber security engineer may take advantage of the cyber security course online platforms and obtain a wide range of certificates and badges.

There are a few standout qualifications among the numerous to pick from that many firms are looking for. The following are some of them:

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Management (CISM)
• Certified Information Security Auditor (CISA)
• Certified Ethical Hacker (CEH)

The Hiring Drawbacks

A skills gap is a mismatch between what companies desire or need from specific employees and what those employees can actually do when they arrive at work. There is a skills gap if you can’t locate someone who knows how to do a penetration test.

If a company automatically rejects individuals who have hands-on hacking expertise but don’t have a specific college degree, the problem isn’t so much a skills gap as it is a recruiter expectations gap.

Hiring criteria that are too strict don’t work for anyone. It means that far too many qualified applications are overlooked, resulting in open positions. Fortunately, there are signs that things are changing, with an additional 700,000 employees expected to join the cyber security field in 2020 (up 25% from the previous year’s estimates). Employers are being encouraged to be more creative when it comes to hiring, with less emphasis on standard training paths and more flexibility when it comes to years of experience required.

This is, in fact, very excellent news for aspiring information security professionals. You should be in a better position than ever to fill the gap if you can pivot your existing talents, bridge knowledge gaps, and pick up the type of practical know-how that’s in demand.

A new shift in the employment trajectory

Stories about the cyber security skills gap have dominated the news in recent years. However, there has been a recent shift: companies are realizing that the problem is a hiring shortage rather than a skills shortage. Forward-thinking companies are becoming less rigorous in their recruitment practices, which is good news for anyone who came to the information sector through unconventional means.

ISACA, the world’s largest IT governance and accrediting organization, recently published an essay outlining best practices for expanding the talent pool. Among them are-

• Setting clear, attainable goals in job ads and relying more heavily on practical skills tests.
• Flexibility when it comes to criteria for years of experience.
• Avoiding a heavy dependence on formal qualifications in favor of current knowledge.
• Inquisitiveness, eagerness to learn, problem-solving, and communication skills are all qualities to look for.

To advance in this field as a cyber security engineer, one must acknowledge that one must go beyond collecting certifications and instead build networks and associations with like-minded individuals in order to learn from one another. According to the ISSA report, cyber security specialists must build a blend of hands-on experience, fundamental credentials, and networking skills. The term “networking” does not refer to technical competence, but rather to the need for professionals to interact both within and outside of their respective industries and sectors.

We need to get out of our comfort zones and interact with the broader topic of cybersecurity to close the cybersecurity skills gap for professionals. Professionals must comprehend what the business wants and needs, as well as master some of those elusive “soft” talents. They, for example, bridge the communication gap and develop our own marketing approach

Get started with training and upskilling through a cyber security online course and attain specific abilities your current employer demand if you want to switch to a cyber security engineer. Cyber security course typically trains on fundamental skills and help in getting started in a cyber security career even for those who have never worked with computers. If businesses are to respond to the increased risks they face, they must be more flexible in their recruiting practices. There has never been a better time for potential employees to focus on targeted, hands-on training to bridge their own skill gaps. Examine your skills to see if they’re better aligned with the market demand.

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Having a good diet and getting plenty of exercise areevery important for dogs, and can help avoid constipation for dogs. Dogs livingin the home need to be walked a minimum of two times daily. If you find yourdog is constipated try adding a teaspoon of bran to all his meals, which shouldmake his bowel movements occur much more frequently.

Another home remedy for dog constipation is to addpsyllium into the dogs diet. Half of a teaspoon added two times a day workswonders, with the addition of drinking extra water the constipation should becompletely gone. Mineral oil is another option is adding psyllium to the dietdoesnt work. Make sure to include meats and vegetables in your dogs diet, andto make sure you add enough water to your dogs food.

Many times feces can get tangled up in long dog hair,so its best to keep your dog groomed and up-kept. Dogs are known for eatingeverything they see, its your job to make sure they dont eat and swallow anybones. Its a known fact that almost all kinds of dogs, all breeds and sizes,are prone to becoming constipated. Do not feed your dog from your dinner tableunder any circumstances. Even giving him a few pieces of your food contributesand adds your dogs constipation.

There are certain foods that cause constipation; thesefoods contain rice, dairy, sugar, and abnormally high levels of protein. Sweetsand treats often times cause constipation in dogs. Not having enough fiber alsocauses dog constipation. Mega colon is a common problem found in dogs whichcauses constipation. With this disorder the colon is enlarged, making regular bowelmovements much harder.

If your dog begins to discharge blood, even in smallamounts, you need to take them to the vet. Keeping your dog healthy isextremely important in helping your dog live a long and happy life.

Locating an Reasonably priced Dentist

by

Rami Hong

Although the significance of great dental well being is all-too-clear, the truth is that thousands of individuals go without having dental insurance and, although they may possibly want to get a checkup with their dentist, cannot do so simply because of that dilemma. Locating an cost-effective dentist, then, is becoming ever much more crucial to numerous citizens. In a lot of situations, it\’s just a matter of understanding how and where to look to locate an reasonably priced dentist, so that your dental wellness doesn\’t have to fall by the wayside in a difficult financial time inside your life.

Call Around

One very good trick to try is to go by means of your local phone listings and call each dentist in the book. This doesn\’t have to be a attempting ordeal – just call one or two at a time, and ask if they offer you services for a reduced rate for people who have no insurance. Other dental offices offer their services according to the patient\’s household income. The only way you\’ll know is in the event you call and ask, or stop in although you are running errands one day. This is a fantastic method to uncover an cost-effective dentist within your local region.

Go On the internet

If you haven\’t had luck along with your calling search for local dentists, you could have to look in the areas surrounding yours. This can be where the internet comes in. Attempt doing a easy Google search for dentists, and incorporate the zip code in which you want to search. You might discover the info you need on the dentist\’s specialist site, or you may need to call to learn. Yet another selection for employing the internet to help you discover an reasonably priced dentist would be to use a dentist registry. Look for the most common selection and sort within your zip code or one that surrounds you, and up might pop a list of dentists you can pick from.

Try Your Local Health Department

Virtually each and every county or close-set location in the nation has a Well being Department, or perhaps a local office that caters to the medical, dental and mental needs of the community. Most well being departments offer their own dental offices with an income-based pricing scale, which may be really valuable to individuals who do not have insurance and cannot find an inexpensive dentist by way of these other venues. If the wellness department doesn\’t have its own dentist, it\’s very most likely they can point you in the direction of an affordable one, as they\’re entrusted with dispersing details related to health and wellness.

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Pallet Trucks are small machines which are used to carry small weights around. The pallet stacker is an automatically programmed machine which receives and stacks pallets. A debate on which one is better might certainly help in drawing the line about the superiority of one over the other. The pallet trucks are used everywhere. They enjoy a special status in the industrial and manufacturing sectors as there is a lot of raw material and small items that have to be taken around. These machines ensure that once everything gets loaded onto the blades, the body can be pushed from behind and the wheels ensure that it can be taken wherever one wants. A hand pallet truck accepts all sorts of style containers and hence serves the purpose well. The reach over is minimum, which ensures that the person pushing it does not feel any form of discomfort.

The pallet stacker is a type of pallet jack used for help lifting, moving and stacking palletized goods that might be too heavy to lift manually. The main purpose behind using the pallet stackers is loading and unloading pallets on trucks and transferring pallets from one location to the other. The other location might be a storage area or might even be a warehouse. Pallet trucks are made up of heavy duty materials and have the ability to withstand extreme weights and heavy daily use. Pallet stackers can be operated from a seated position. Manual stackers and powered stackers are the two types available. The forks of the machine slide under the pallets. They are able to move and lift it to a certain height. Depending on the size, these stackers have the ability to lift weight up to 5 tons or 5000 kilograms.

Fact is that both the pallets and Tabel Trucks have their own importance in industrial outfits. They come in various shapes and sizes and hence, differ in lift height, weight and fork width. The stackers help in lifting weight and loading it onto a third party machine where as the trucks help in carrying the load to the place where it ought to be kept. A comparison would be unfair. Both have their own space, and both get used for different purposes. One cannot act as a substitute for the other.

Places where goods keep coming in and get loaded require the use of both. The stacker helps in lifting heavy load and unloading the same where as the truck helps in dragging. Depending on the size and capacity of both, the amount of weight that can be loaded and carried keeps varying. The capacity is mentioned on the machine and accordingly the weight has to be put on or loaded. One cannot keep piling up and at the same time, would be very foolish not to optimally make use of the given capacity. The operational processes have become easier ever since they both have come into the picture and productivity has considerably increased.

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Pallet Truck Shop Suppliers of pump truck, power stacker, pallets trucks, pump trucks, Hand Pallet Trucks and fork extensions. Author: Harmeek Singh

What is customer service management?

At a conference in 1997, Steve Jobs famously said this in response to a provocative question from one of the audience members about the company’s strategy at the time:

You’ve got to start with the customer experience and work back toward the technology – not the other way around.

Today, many companies have forgotten that the essence of running a business starts with the customer. The idea behind being successful at customer service management is to build and execute a strategy that revolves around a clear philosophy, a plan of action, and choosing the right technology stack that supports those plans.

The 5-step customer service management plan for your business

1. Building a robust and scalable support teamThe first step in your journey of establishing customer service management is putting together your very own A-team. There are two parts to this: hiring and training. Let’s take a look at both

Part 1: Hiring the right personnel for the job

People are your most important resource, especially when it comes to customer service. Here’s what you should look for when hiring service reps:

Social skills

Empathy: We start off with what’s probably the most important quality to look for when hiring a support associate. Empathy is crucial because it makes it easier for your agents to put themselves in the customer’s shoes and handle difficult conversations better.

Patience: Customer service reps are often in high-stress situations, with tight deadlines and high customer expectations. However, presenting a calm, helpful demeanor can diffuse even the hardest situations. Having the patience to listen and respond appropriately to situations is an important skill to possess.

Persuasiveness: A support rep needs to be an effective communicator. This is not limited to just getting a message across clearly but ensuring that message is persuasive and reassures customers who might not be in the right frame of mind.

Hard skills

Decision making: Customer service reps have to make important decisions in a short period of time when dealing with issues. It could be having to allow a concession or even taking a call on whether an issue needs external support.

Logical thinking: Keeping a calm head and making calculated decisions is necessary for support reps to analyze situations and solve problems efficiently.

Knowledge management: Customer support associates need to have the capacity to acquire and absorb essential information about company policy, support processes, etc., to provide customers with the best possible solutions.Part 2: Defining roles and responsibilities

The next step in customer service management is creating well-defined roles for your team members. These roles will depend on the size and scale of your customer service team. But in general, these are the primary members you’ll need:

Customer service/support associate: The customer service associate or representative is the first line of offense and defense for your organization, making them the most important member of your team. They deal with day to day complaints, handle different channels, and reroute high priority issues to the right personnel.

Customer support engineer: The support engineer is usually a domain expert or a product specialist who can deal with complex or technical issues that require bug finding or troubleshooting.

Customer support lead/manager: The manager oversees the work being carried out by support engineers and service reps while also stepping in for critical issues as necessary.

Technical account manager: The technical account manager or TAM is a special role within the support team, where he or she is in charge of one or more large customer accounts that require special attention because of the size of the account.

Support operations analyst: The support operations analyst/ helpdesk analyst’s primary responsibility is to analyze performance and productivity data to help managers make hiring and operational decisions.

Head of support: The director of support heads the entire customer service department. Their responsibilities span from strategizing a plan of action, understanding resource management, and ensuring the quality of customer experience.

2. Training programs and shift management

Regardless of how big or small they are, all support teams need to be trained on how to interact with customers. Training programs will vary based on the company as well as the customer service philosophy but forms the crux of the quality of customer service management. But here are some aspects you’ll need to train new hires on:

Support process: What is the workflow your company follows when it comes to solving customer issues? What are the different levels of support? What queries are classified as low or high priority? Answers to these questions are what support reps need to know before starting their work every day.

Channel classification: Identifying the channels of communication most relevant to your business/target customer is critical to getting CX right. Once you have that in place, train your support reps on the tone of voice and communication etiquette for each of these channels. For example, chat & social media conversations will both have very different conversational tones, while phone and emails continue to have a more formal tone.

Crisis training: Situational awareness can only get you so far. Support associates need to know how to handle high priority issues where customer and business revenues are on the line. Crisis training is a great practice to prepare team members for such scenarios so as to minimize improvisation and maximize the effectiveness of problem-solving.The second thing support teams need to figure out is shift timings. There are various shift schedules and customer service models you can use based on the volume of queries your team supports. Here are just a few examples:

Follow the sun model: Follow the sun model is based on the principle of spreading your customer service team across several locations around the world. This is effective when you have to provide 24/7 support but also have a global presence.

Traditional 24/7 model: The most commonly used support model where call centers are present in the same geographic region, and there is a handoff between different shifts.

Remote/distributed model: A fast emerging model of support because of both situational factors and the flexibility it offers in terms of team members being spread out and being able to work from any location.

3. KRAs and performance management

Keeping track of how well your team is doing helps identify the strengths and weaknesses in your customer service management process. Having certain KRAs and KPIs in place helps you continuously measure performance and ensures you keep improving your support processes. Here are a few parameters and metrics that can help set benchmarks and standards for your support team.

External/Customer facing metrics

Customer feedback is the most crucial tool in your arsenal. Without understanding what the customer thinks, you can’t move forward. Here are three important customer metrics you can measure:

CSAT: The most commonly used metric across industries and businesses to measure customer feedback. CSAT is a simple survey tool where customers can rate their experience on a scale of 1-10.

NPS: NPS or net promoter score is a great metric to measure and understand customer loyalty. The question “ How likely is it that you would recommend our company/product/service to a friend or colleague?” is presented to customers who have to respond on a scale of 1-10. Customers who respond with a rating between 9-10 are protractors or advocates of your company, 0-6 are detractors, and those who respond with 7 or 8 are passive or neutral.

CES: Customer effort score is a relatively new metric that takes into account how easy or difficult the experience was for the customer and how much time and effort they had to put in during the whole process. In the survey, customers are asked: “On a scale of ‘very easy’ to ‘very difficult’ how easy was your interaction with our company.”

Internal support metrics

Analyzing your team’s performance is as important to maintaining service quality as is gathering customer feedback. To understand who’s doing well and who needs help, here are some metrics you can measure:

First contact resolution: Measures the percentage of issues resolved by the agent on the first contact or conversation with the customer.

Ticket volume: Measures the number of tickets your team receives on a monthly or weekly basis and is one of the factors that go into demand forecasting and hiring

Average response time: A metric that tells you how long it takes on average for an agent to respond to a customer query.

Average resolution time: Measures the average time it takes an agent or support team to close out a customer issue.

4. The role of the customer service manager

The customer service manager has to play both a strategic and operational role while enabling the support team to achieve their goals. Lets breakdown what responsibilities that translate into:

Agent roles assignment: The manager is responsible for assessing the skills of agent hires and assigning them the right roles and the right channels to handle.

Shift Schedule management: A very critical role the customer service manager plays is that of deciding shift timings and schedules based on volumes, availability, and other factors.Hiring & staffing: The customer service manager needs to have one eye on his team’s performance and support volumes so he can hire new employees beforehand.

Performance review: The manager needs to keep track of overall group performance as well as customer feedback and take the necessary steps to ensure consistency of customer service.Incident/escalation management: When there is a major issue that junior members of the team cannot handle on their own, the manager needs to be able to step in and resolve the issue swiftly and efficiently.

Stakeholder review: Monthly or quarterly reviews will be conducted with the head of support and other important stakeholders where the manager needs to give his valuable input so the right strategic decisions can be made,

5. Choosing the right tech stack

We now come to the last piece of the puzzle — deciding on your support tech stack. Technology can make a lot of the operational and administrative work simple while giving organizations greater visibility into their support processes.

But the biggest reason the right tech stack cannot be overlooked is because agents who are on the frontlines are the biggest beneficiaries. With that, here are some of the features/functionalities you need to consider when choosing customer service software:

Self-service: Having self-service options such as a knowledge base or an FAQ can be extremely helpful for both customers and agents. For customers, it’s a way to find out information for themselves without having to contact an agent or wait in a call queue. You can also build an internal knowledge base for agents to refer to when looking for quick answers to repetitive questions.

Omnichannel: Email and phone might still be popular channels for support teams, but they’re not always the right support channel because your customers sometimes prefer modern channels like chat and social media. Therefore it’s important to have the right mix of channels that match your customer needs. A customer service software like Freshdesk lets you choose the channels you want your customers to engage on.

Chatbots & messaging: Millennial customers today want responses instantly, and the best way to achieve that speed is through messaging integrated with AI and chatbots. With chatbots, you can set up automated workflows to take care of status requests or help customers get refunds on orders. Freshworks’s Freddy AI-powered chatbot helps your team accomplish such tasks and more.

Reporting and analytics: The last feature that will complete the essentials of your support tech stack is a reporting and analytics tool. Having the ability to build customized dashboards and reports to generate actionable insights into your support performance is the most effective way to improve and scale your team. Freshdesk has an inbuilt analytics tool that makes it simple to measure and collate all the essential metrics for any support team.

How good customer service management can earn CS leaders a seat at the table

Customer service management has become a highly discussed topic of late because of how the world has changed dramatically, especially in 2020. CXOs across businesses are looking to their customer service teams to gain insights into customer behavior to modify their approach to selling products and services and build better relationships with customers.

In 2021 and beyond, we’ll see more organizations adding someone from the customer service department to the decision-making table because their input is now arguably one of the most important ones when making strategic decisions going forward.